Q1: I do not know your company well, how can I trust you?
A: ChenYang(Guangzhou) Technology Co., Limited is located in Guangzhou, we are professional manufacturing in various digiatl printers (like DTF printer, DTG printer, UV priner, eco solvent printer, solvent printer, etc ) since 2011.
Our quality: printers in CE, SGS, MSDS certificates; all printers go through strictly quality inspection before shipment.
Good logistics service! Professional enginners team 24 hours online service.
Q2: How can we guarantee quality?
A: Always a pre-production sample before mass production;
Always final Inspection before shipment;
Printer in 1 year warranty, excluding printhead and ink system spare parts. When the warranty expired, our company will still give you technician support for free.
Printing software + manual + installation & maintenance videos record into CD and pack with printer together;
extra spare parts for back-up ; just keep them for further replacement in the future.
Professional online after-sale service.
Q3: What services can we provide?
A: Accepted Delivery Terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF, DES;
Accepted Payment Currency: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, CHF;
Accepted Payment Type: T/T, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow;
Language Spoken: English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian.
Q4: How to receive my order? Is it safe during shipping?
A:For the items you purchased, we will arrange shipping by sea or international express delivery ( the carriers are DHL, FedEx, TNT, UPS).
It shall be quite safe during shipping by sea or air. Additionally, we will purchase sea shipment insurance as a guarantee for your order.
Q5: Can we send our technician to your factory for training?
A: Yes, you are warmly welcome to visit us for free training.
Q6: If I have some technical problem, how can you help us to solve it?
A: Yes, our professional after-sale technicians team will provide 24 hours online service, calls and videos calls are available.
Besides, manual + installation & operation &maintenance videos record into CD and pack with printers together.